Privacy Policy

Last updated: June 3, 2026

1. Information We Collect

  • Account Information: Email address, name, and hashed password when you register.
  • Usage Data: API request metadata including model used, token counts, timestamps, and associated costs.
  • Payment Information: Transaction records. We do not store full credit card numbers; payment processing is handled by our payment providers.
  • API Content: We do not store the content of your API requests or responses except as transiently required for service delivery.

2. How We Use Information

  • To provide, maintain, and improve the Service
  • To process payments and manage your account balance
  • To monitor usage for billing and rate limiting purposes
  • To communicate service updates, changes, and support responses
  • To detect and prevent fraud, abuse, and Terms of Service violations

3. Data Storage and Security

Your data is stored on servers located in Singapore. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. However, no method of electronic storage is 100% secure.

4. Data Sharing

We do not sell your personal data. We may share data with:

  • Upstream AI Providers: Your API requests are forwarded to the model provider you select (e.g., DeepSeek, OpenAI) solely for the purpose of generating responses.
  • Payment Processors: Transaction data is shared with our payment processors to complete payments.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Data Retention

Account information is retained while your account is active. Usage logs are retained for billing and analytics purposes. You may request deletion of your account and associated data by contacting us.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may export your usage data at any time. To exercise these rights, contact us at privacy@nexapi.ai.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics cookies.

8. Changes to This Policy

We will notify you of material changes to this policy via email or through the Service. Continued use after changes constitutes acceptance.

9. Contact

For privacy-related questions, contact us at: privacy@nexapi.ai